Designing Trust in a Multi-Sided Marketplace
Improving how people evaluate value, credibility, and next steps in a marketplace experience where customers, sellers, platform policy, and business outcomes all have to work together.
Currently a PM at Walmart, previously at Accenture and AT&T USA. I build customer and partner experiences for complex platforms, with a focus on what helps people move forward, what makes them abandon a task, and how systems can reduce friction without reducing trust.
I’m interested in the mechanics of action: what helps a customer complete a task, what makes them abandon it, and what information a system should surface at the moment it matters.
The best product experiences do more than look simple. They sequence context, reduce cognitive load, build trust, and respect the business, legal, and operational constraints underneath the surface.
01
Selected Work
Work across marketplace experience, physical AI, decision systems, and the mechanics of user adoption.
Improving how people evaluate value, credibility, and next steps in a marketplace experience where customers, sellers, platform policy, and business outcomes all have to work together.
Building a signal-driven decision layer that turns ambient IoT data into operational action, with validation, guardrails, and human override designed into the system.
Evolution
Marketplace portfolio strategy Customer experience, trust, and decision systems
Building Watchr An entertainment discovery app to remove decision fatigue from fun
Physical AI platform, ML evaluation, and real-time operational decisioning
Decision support products improving reliability and execution across operations
Data products, analytics automation, and decision support tools
Software engineering, consulting, operational automation, and early market entry work
02
Thinking & Exploring
Notes from building products, mentoring product managers, and testing how new tools change the way teams move from idea to execution.
AI tools
A look at Lovable, UX Pilot AI, and Google Stitch for PMs moving from idea to prototype faster.
Read →Product craft
What changes across product stages, and how to choose a stage that fits how you work.
Read →Building portfolios
A note on turning a simple GitHub Pages portfolio into a home for work, ideas, mentorship, and experiments.
Read →Having a backbone
A habit that keeps roadmaps intentional and reduces escalation drama.
Read →Resume hacks
The feedback I give most often after reviewing hundreds of resumes.
Read →In Public Eye
I’m building Watchr, an entertainment discovery app for people who spend more time deciding what to watch than actually watching.
It is still a work in progress, but the idea is simple: make the next watch feel easier to choose.
See the WIP →Three options based on mood, time, and group intent.
A quick reason, not an endless recommendation feed.
Early concept mock. Product flow and visual system still evolving.
Mentorship
Helping people think more clearly about product has become one of the most rewarding parts of my work.
I don’t see mentorship as teaching. I see it as helping people discover how they think best.
people mentored across product career transitions, resume reviews, and interview prep
landed roles within three months of focused mentorship
career strategy, product storytelling, mock interviews, and confidence building
Speaking
I’m beginning to share more publicly through talks, workshops, and community events. Photos, topics, and notes coming soon.
03
Published Work
Two papers from my earlier engineering work.
Contact